DTI is currently seeking a Records Coordinator to work onsite at a prestigious Law Firm in Portland.
The Records Coordinator coordinates all work in the Records Department, and provides expertise on records and information management issues to functional areas on a project or request basis. This includes monitoring and coordinating work related to the lifecycle of information (physical and digital).
• Actively engage customers to find better ways to service their physical and digital information needs
• Research and correct any errors located in the Records Management tools and applications
• Promote quality, productivity and maintain consistent levels of work flow
• Be a designated resource to answer questions concerning department procedures and training materials
• Provide input on improving processes as they are related to the information lifecycle
• Provide input to Records Manager and Records Supervisor for personnel reviews
• Assist the Records Manager and Records Supervisor with developing department training materials and standard operating procedures
• Provide training to all staff
• Provide department tours as necessary for new employees
• Communicate with attorneys and/or practice assistants and assist them in completing forms used in the Records Department
3. Offsite Storage and Other Archival Records Storage
• Coordinate departmental work as required to ensure deadlines are being met and a high level of work product is delivered
• Coordinate retrieval and storage of records with Records Specialist both onsite and offsite
• Collect metrics on Records Specialist activities and physical and digital information
• Operate all necessary Records Management applications and tools as a system administrator
• Collaborate with IT on related Records system troubleshooting and/or improvements
5. Information Lifecycle
• Coordinate complete process as it relates to the disposal of physical and digital information that has fulfilled its record retention requirements
KNOWLEDGE, SKILLS AND ABILITIES
• Possess strong oral and written communication skills
• Demonstrate an exceptional customer service focus
• Demonstrate attention to detail and maintain a high quality of work
• Sound understanding of Legal Hold and eDiscovery processes
• Ability to effectively delegate work in potentially high-stress situations
• Ability to work without supervisor at a fast pace
• Ability to exercise good judgment and make timely decisions on a daily basis, take the initiative and adapt to change when necessary
• Maintain strong technical computing knowledge, with specific experience using a records management database
EDUCATION AND EXPERIENCE
Must have knowledge of records and information management principles and practices and at least three years of progressive records systems management experience; law firm management or other professional industry experience preferred. Degree in records management, business administration or other related education or equivalent work experience required.
PHYSICAL AND MENTAL CAPABILITIES
Ability to lift a 30 lb box from ground to shoulder height several times per day. Ability to sit for extended period of time daily. Must be able to carry files short distances.
NORMAL WORK HOURS
This position is nonexempt and eligible for overtime compensation. Regular office hours are 8:30 a.m. to 5 p.m., Monday through Friday. Occasional overtime may be necessary.